- Active listening is not enough: move people to places of change and be accountable.
- Discover what is not known and familiar.
- The ideas of "norms" can be diminishing: who established them anyway?
- Consider the politics of people's lives: culture, gender, class... away from the individual.
- A good story is about a number of events strung together over time.
- Research different stories other than the dominant story.
- Look at "the problem" rather than be defined by /as "the problem."
- Relationships are multi-storied.
- When people come to us "in consultation," they come with or are accompanied by problem-saturated stories.
- Be a supportive audience rather than empathic.
- Empathic responses come from "the expert."
- Be invitational rather than interpretive.
- Be curious & inquisitive!
Ah, this continues to be inspiring stuff for me and keeps me alert to the way I try to work with people.
lanie
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